Work From Home - Rental Reservation Representative
Enterprise - Kansas City, MO
Enterprise Holdings EAN Services, LLC currently has openings for Work from Home Rental Reservation Representatives. Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent A Car, and National Car Rental. Working from home as a Rental Reservation Representative, you will be handling inbound calls from Enterprise rental branches across the US and Canada, assisting customers with reservations, rates, and availability information. Successful performance in measured criteria is crucial in progression to the next level. This position offers paid training, competitive benefits and discounts, and the flexibility of working out of your own home.
Making reservations for offices nationwide Provide excellent customer service to customers Consistently meet established performance and quality standards Locate and interpret complex information from a number of databases Communicate information considered unsatisfactory by customers in a tactful manner. Handle multiple tasks (ie., talking with customers while accessing information in a computer) Offer alternatives and options to overcome objections Sell associated items Adapt to the needs of corporate, retail, or insurance replacement customers Adhere to shift assignments Accept repetitive work tasks performed in a confined work area Provide timely and accurate information reflecting a customer-oriented image for the company Maintain a courteous and pleasant demeanor while speaking with external and internal customers. Makes outbound calls when appropriate Seek to improve job performance through self-assessment, skill development, training and goal setting Participates in virtual training, conference calls, and feedback sessions Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Additional Skills Required: Ability to learn via live, instructor-led phone/conference call Able to learn quickly in a technical environment Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously. Knowledge of keyboard short-cuts, such as cut-and-paste Self-starter and disciplined; not easily distracted while working at home Ability to trouble-shoot and fix minor computer problems independently Excellent customer service, interpersonal, and communication skills Excellent verbal and written communication including grammar and voice quality Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence Ability to meet established sales goals Ability to work under minimal supervision Ability to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distractions. Ability to maintain confidential information
High School Diploma or GED Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must be at least 18 years old Must live in the state of Missouri Minimum of 6 months customer service experience Minimum of 6 months sales experience Minimum 1 year work experience at the same employer Must be able to work 40 hours per week Must be able to work schedule with start times between 6am-10am Must be able to work weekends (Saturday & Sunday) Must be willing to accept a starting pay of $11.10/hr Work From Home Requirements: Must not live in 314 or 636 area code Have a permanent residence with a defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet Work space with working smoke detector, fire extinguisher, and first aid kit Work From Home Technical Requirements: Computer (PC) High speed internet service Computer USB Headset with Microphone or PC speakers and microphone ** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.