Work From Home - Reservation Sales Representative
Enterprise - St. Louis, MO
The St. Louis Contact Center for Enterprise Holdings EAN Services LLC currently has openings for Work from Home - Reservation Sales Representatives . Enterprise Holdings is the parent company of multi-billion dollar brands Alamo Rent A Car, Enterprise Rent-A-Car, and National Car Rental. The Contact Center provides support to all three brands and their business operations. Working from home as a Reservation Sales Representative, you will handle inbound calls from across the US and Canada, assisting customers with reservation sales and various customer inquiries. This position offers paid training, competitive benefits and discounts, a professional and friendly team environment. Schedules include working afternoons, evenings and weekends (Saturday and Sunday) The starting pay for this position is $11.10/hr with the opportunity to bonus based on individual and team performance Successful completion of 4 week New Hire training class (Mon-Fri, 8a-5p each day) held at the St. Louis Contact Center facility is required
Handling incoming calls efficiently Making reservations for offices nationwide Provide excellent customer service to customers Consistently meet established performance and quality standards Locate and interpret complex information from a number of databases Communicate information considered unsatisfactory by customers in a tactful manner Handle multiple tasks (ie., talking with customers while accessing information in a computer) Offer alternatives and options to overcome objections Maintain a courteous and pleasant demeanor while speaking with external and internal customers Additional Skills Required: Able to learn quickly in a technical environment Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously Good typing, data entry and spelling skills Self-starter and disciplined; not easily distracted while working at home Ability to trouble-shoot and fix minor computer problems independently Excellent customer service, interpersonal, and communication skills Excellent verbal and written communication including grammar and voice quality Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence Ability to work under minimal supervision Ability to adhere to Contact Center dress code guidelines while attending training
High School Diploma or GED Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must be at least 18 years old Minimum of 6 months previous customer service experience Minimum 1 year work experience at the same employer Previous sales experience in a retail or customer service environment or equivalent, preferred Must have the ability to meet PC, Internet, and telephone equipment requirements Must be able to work 40 hours per week Must be able to work afternoon and evening schedules, based on business need Apart from religious observation, must be able to work both weekend days (Saturday & Sunday) Work From Home Requirements: Ability to attend 4 week New Hire Training class at the St. Louis Contact Center. Training is Monday-Friday from 8-5pm. Have permanent residence with a defined working space (home office, spare bedroom, etc.) that is clean, ventilated and quiet Working space with working smoke detector, fire extinguisher, and first aid kit Work From Home Technical Requirements: Computer (PC) High speed internet service Computer USB Headset with Microphone or PC speakers and microphone ** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.